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Customer satisfaction is the driving force behind all our business activities. This commitment applies to our entirevalue chain, from purchasing raw materials, taking and processing orders, production, storage and delivery of our final products. Our entire staff in development, production, quality depart-ment, customer service and sales is continuously trained to meet the quality objectives for the full satisfaction of our customers.

Our Key Performance Factors are:

•   Certification of our Quality Management Systemaccording
to the DIN EN ISO 9001:2000 standard, •    Certification of our Environmental ManagementSystem according
to the DIN EN ISO 14001, •    Adherence to cGMP standards, •   Successful audits of our facilities by customers and agencies.   For Laborchemie Apolda, quality is a continuous process of improvement to meet customer requirements.




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